American Institute for Economic Research
  • 08-Sep-2021 to Until Filled (EST)
  • Technology
  • Great Barrington, MA, USA
  • Salary
  • Full Time

Health Insurance, 401K with employer match, Long & Short Term Disability, and Life Insurance


Job Title: Information Technology Technician

Reports to: Creative and Technology Director / Data and Analytics Director

FLSA Status: Exempt

Date: September 2021

Location: AIER offices in Great Barrington, MA (at least two days per week)

Summary:

The Information Technology Technician is responsible for supporting all AIER employees and users with their computer, audio/video, and technology needs. They work closely with AIER management and staff to ensure the optimal running of all information technology systems.

Duties & Responsibilities:

  • Provide IT support to users, both in-person and remote, and be the first point of contact for error reporting
  • Install and configure hardware and software components to ensure usability
  • Troubleshoot hardware and software issues
  • Install and upgrade anti-virus software to ensure security at the user level
  • Perform tests and evaluations of new software and hardware
  • Establish good relationships and open communication with all departments, colleagues, and contractors
  • Write and manage technical documentation, as needed
  • Manage IT purchasing and maintain inventory records
  • Train users on new equipment and new software
  • Maintain A/V equipment and provide A/V support for on-campus events
  • Consult regarding digital technology upgrades and improvements

Qualifications:

  • Associates degree or higher, preferred
  • At least 1-2 years' experience in IT support
  • Certified in Microsoft, Apple, and/or other relevant technical products and services
  • Experience with audio/video equipment and support
  • Strong verbal and written communications skills
  • Familiarity with AIER's mission and principles
  • Ability to work independently
  • Strong problem-solving skills
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